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The Global Customer Communications Management (CCM) Market is expected to reach $2.78 billion by 2027 growing at a CAGR of 13.2% from 2020 to 2027. Customer communications management is a strategy to enhance the delivery, creation, storage, and retrieval of outbound communications, comprising those for new product introductions, marketing, claims correspondence & documentation, renewal notifications, and bill & payment notifications. Factors such as the technological advancements in NLP and more engagement on messaging channels are driving the growth of the market. However, the increased focus on data privacy and security is restraining the growth of the market. Based on the component, the software solutions segment is going to have lucrative growth during the forecast period as it provides customers highly connected personalized experiences across a wide range of call centers, websites, stores, mobile apps, virtual assistants, social media, emails, and other touchpoints. Solutions such as ML, analytics, and workforce optimization, and omnichannel, are the backbone of modern customer services, which offer brands and products a competitive edge. The key vendors mentioned are Adobe Systems Incorporated, Cincom Systems, Inc., Doxee S.p.A, Ecrion, Inc, GMC Software AG, Hewlett Packard Enterprise, ISIS Papyrus Europe AG, Kofax Inc., Newgen Software, Inc, OpenText Corp, Oracle Corporation, Inc, ShoutOUT Labs, SmartComms SC, Ltd., Striata, and Zoho Corporation. Deployment Modes Covered: • Cloud • On-premises/On-Site Components Covered: • Services • Software Solutions Organization Sizes Covered: • Small & Medium Enterprises (SMEs) • Large Enterprises End Users Covered: • Banking, Financial Services and Insurance (BFSI) • Energy & Utilities • Government & Defense • Healthcare • Information Technology (IT) and Telecom • Retail and eCommerce • Travel and Hospitality • Other End Users Sales Channels Covered: • Direct Sales • Distributor Regions Covered: • North America • Europe • Asia Pacific • South America • Middle East & Africa Key Questions Answered in this Report: • How this market evolved since the year 2019 • Market size estimations, forecasts and CAGR for all the segments presented in the scope • Key Market Developments and financials of the key players • Opportunity Analysis for the new entrants • SWOT Analysis of the key players • Fastest growing markets analyzed during the forecast period
1 Market Synopsis
2 Research Outline
2.1 Research Snapshot
2.2 Research Methodology
2.3 Research Sources
2.3.1 Primary Research Sources
2.3.2 Secondary Research Sources
3 Market Dynamics
3.1 Drivers
3.2 Restraints
4 Market Environment
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Customer Communications Management (CCM) Market, By Deployment Mode
5.1 Introduction
5.2 Cloud
5.3 On-premises/On-Site
6 Global Customer Communications Management (CCM) Market, By Component
6.1 Introduction
6.2 Services
6.3 Software Solutions
7 Global Customer Communications Management (CCM) Market, By Organization Size
7.1 Introduction
7.2 Small & Medium Enterprises (SMEs)
7.3 Large Enterprises
8 Global Customer Communications Management (CCM) Market, By End User
8.1 Introduction
8.2 Banking, Financial Services and Insurance (BFSI)
8.3 Energy & Utilities
8.4 Government & Defense
8.5 Healthcare
8.6 Information Technology (IT) and Telecom
8.7 Retail and eCommerce
8.8 Travel and Hospitality
8.9 Other End Users
9 Global Customer Communications Management (CCM) Market, By Sales Channel
9.1 Introduction
9.2 Direct Sales
9.3 Distributor
10 Global Customer Communications Management (CCM) Market, By Geography
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 South America
10.6 Middle East & Africa
11 Strategic Benchmarking
12 Vendors Landscape
12.1 Adobe Systems Incorporated
12.2 Cincom Systems, Inc.
12.3 Doxee S.p.A
12.4 Ecrion, Inc
12.5 GMC Software AG
12.6 Hewlett Packard Enterprise
12.7 ISIS Papyrus Europe AG
12.8 Kofax Inc.
12.9 Newgen Software, Inc
12.10 OpenText Corp
12.11 Oracle Corporation, Inc
12.12 ShoutOUT Labs
12.13 SmartComms SC, Ltd.
12.14 Striata
12.15 Zoho Corporation
List of Data Tables
1 Global Customer Communications Management (CCM) Market Outlook, By Region (2019-2027) ($MN)
2 Global Customer Communications Management (CCM) Market Outlook, By Deployment Mode (2019-2027) ($MN)
3 Global Customer Communications Management (CCM) Market Outlook, By Cloud (2019-2027) ($MN)
4 Global Customer Communications Management (CCM) Market Outlook, By On-premises/On-Site (2019-2027) ($MN)
5 Global Customer Communications Management (CCM) Market Outlook, By Component (2019-2027) ($MN)
6 Global Customer Communications Management (CCM) Market Outlook, By Services (2019-2027) ($MN)
7 Global Customer Communications Management (CCM) Market Outlook, By Software Solutions (2019-2027) ($MN)
8 Global Customer Communications Management (CCM) Market Outlook, By Organization Size (2019-2027) ($MN)
9 Global Customer Communications Management (CCM) Market Outlook, By Small & Medium Enterprises (SMEs) (2019-2027) ($MN)
10 Global Customer Communications Management (CCM) Market Outlook, By Large Enterprises (2019-2027) ($MN)
11 Global Customer Communications Management (CCM) Market Outlook, By End User (2019-2027) ($MN)
12 Global Customer Communications Management (CCM) Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2019-2027) ($MN)
13 Global Customer Communications Management (CCM) Market Outlook, By Energy & Utilities (2019-2027) ($MN)
14 Global Customer Communications Management (CCM) Market Outlook, By Government & Defense (2019-2027) ($MN)
15 Global Customer Communications Management (CCM) Market Outlook, By Healthcare (2019-2027) ($MN)
16 Global Customer Communications Management (CCM) Market Outlook, By Information Technology (IT) and Telecom (2019-2027) ($MN)
17 Global Customer Communications Management (CCM) Market Outlook, By Retail and eCommerce (2019-2027) ($MN)
18 Global Customer Communications Management (CCM) Market Outlook, By Travel and Hospitality (2019-2027) ($MN)
19 Global Customer Communications Management (CCM) Market Outlook, By Other End Users (2019-2027) ($MN)
20 Global Customer Communications Management (CCM) Market Outlook, By Sales Channel (2019-2027) ($MN)
21 Global Customer Communications Management (CCM) Market Outlook, By Direct Sales (2019-2027) ($MN)
22 Global Customer Communications Management (CCM) Market Outlook, By Distributor (2019-2027) ($MN)
23 North America Customer Communications Management (CCM) Market Outlook, By Deployment Mode (2019-2027) ($MN)
24 North America Customer Communications Management (CCM) Market Outlook, By Component (2019-2027) ($MN)
25 North America Customer Communications Management (CCM) Market Outlook, By Organization Size (2019-2027) ($MN)
26 North America Customer Communications Management (CCM) Market Outlook, By End User (2019-2027) ($MN)
27 North America Customer Communications Management (CCM) Market Outlook, By Sales Channel (2019-2027) ($MN)
28 Europe Customer Communications Management (CCM) Market Outlook, By Deployment Mode (2019-2027) ($MN)
29 Europe Customer Communications Management (CCM) Market Outlook, By Component (2019-2027) ($MN)
30 Europe Customer Communications Management (CCM) Market Outlook, By Organization Size (2019-2027) ($MN)
31 Europe Customer Communications Management (CCM) Market Outlook, By End User (2019-2027) ($MN)
32 Europe Customer Communications Management (CCM) Market Outlook, By Sales Channel (2019-2027) ($MN)
33 Asia Pacific Customer Communications Management (CCM) Market Outlook, By Deployment Mode (2019-2027) ($MN)
34 Asia Pacific Customer Communications Management (CCM) Market Outlook, By Component (2019-2027) ($MN)
35 Asia Pacific Customer Communications Management (CCM) Market Outlook, By Organization Size (2019-2027) ($MN)
36 Asia Pacific Customer Communications Management (CCM) Market Outlook, By End User (2019-2027) ($MN)
37 Asia Pacific Customer Communications Management (CCM) Market Outlook, By Sales Channel (2019-2027) ($MN)
38 South America Customer Communications Management (CCM) Market Outlook, By Deployment Mode (2019-2027) ($MN)
39 South America Customer Communications Management (CCM) Market Outlook, By Component (2019-2027) ($MN)
40 South America Customer Communications Management (CCM) Market Outlook, By Organization Size (2019-2027) ($MN)
41 South America Customer Communications Management (CCM) Market Outlook, By End User (2019-2027) ($MN)
42 South America Customer Communications Management (CCM) Market Outlook, By Sales Channel (2019-2027) ($MN)
43 Middle East & Africa Customer Communications Management (CCM) Market Outlook, By Deployment Mode (2019-2027) ($MN)
44 Middle East & Africa Customer Communications Management (CCM) Market Outlook, By Component (2019-2027) ($MN)
45 Middle East & Africa Customer Communications Management (CCM) Market Outlook, By Organization Size (2019-2027) ($MN)
46 Middle East & Africa Customer Communications Management (CCM) Market Outlook, By End User (2019-2027) ($MN)
47 Middle East & Africa Customer Communications Management (CCM) Market Outlook, By Sales Channel (2019-2027) ($MN)